We price our Subscriptions depending on their commitment period - for example 3 Months, 6 Months and 12 Months. After the end of your commitment period your subscription will expire and you may purchase a new Subscription, starting a new commitment period at a revised Monthly Subscription rate. Please note once you start your Subscription you will be committed to the term of that subscription be it for 3, 6 or 12 months.
All orders placed through the website are subject to Ki Performance’s acceptance, which is in its sole discretion. Without limitation, this means that Ki Performance may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, in its sole discretion, and without liability to you or any third party. If your credit card has already been charged for an order that is subsequently cancelled, Ki Performance will issue a credit to your credit card account.
Ki Performance will ship your order within two business days after the order has been placed, assuming all ordered items are in stock. If you have ordered multiple items and some of these are on back order, we will hold the shipment until all items become available. This shipment will be delivered using the method originally selected with the order.
When you purchase a monthly payment plan, this will be charged in advance for each month for our service over the period you subscribed to. The payment of this subscription will be through continuous authority, i.e. Ki Performance will debit your credit card each month on a specific date. We will notify you of this date within 14 days of your original payment.
Failure to make a payment will result in liability arising for the total sum due for the outstanding term of your subscription.
If an item is returned within 7 working days of receipt of goods in its sealed secured box unopened, then Ki Performance will issue you with a full refund based on your method of payment. To return your product, please contact Customer Service in writing, by letter, fax, or email of your decision to cancel. We will arrange for a “customer return form” to be sent to you and packaging for you to return your item in. You will be responsible for, and pre pay all return shipping charges and shall assume all risk and loss of damage to the product whilst in transit to Ki Performance. We recommend that you use a traceable method of shipping for your protection.
If you activate your account Ki Performance will make a deduction of the first month’s Subscription and the remainder of the Subscription will be refunded to you.
This does not affect your statutory rights.
Ki Performance guarantees that Ki Performance hardware (including your Ki Fit Armband, Display with Clip and Display Strap) is free of defects in materials and workmanship under normal use and service for 12 months from the date the product is shipped to the customer (the "Limited Warranty Period"). If a defect covered by this Limited Warranty occurs during the Limited Warranty Period, Ki Performance will, at its option, repair or replace the entire unit or refund the original purchase price. These represent the sole and exclusive remedy, and Ki Performance sole and exclusive liability for breach of the Limited Warranty.
This Limited Warranty is subject to compliance with the product's user guide and does not apply to defects that have been caused by improper or incorrectly performed maintenance, negligence, accident, misuse or unreasonable use, modification, tampering, normal wear and tear, or any other causes not related to defective materials or workmanship. It also excludes batteries.
The Limited Warranty also operates in lieu of all other warranties, and no other representations or claims of any nature shall be binding or obligate Ki Performance. Any implied warrantees applicable to the Ki Performance hardware, including but not limited to any implied warrantees of merchantability, fitness for a particular purpose, or warranty of title or non-infringement, are limited to the Limited Warranty period.
Subject to applicable law, in no event shall Ki Performance’s liability exceed the purchase price of the Ki Performance hardware.