Troubleshooting

Introduction

You can find more information about Ki Fit and get help from these online documents and manuals:

FREQUENTLY ASKED QUESTIONS

USER GUIDES

Armband Troubleshooting

My Ki Fit Armband will not automatically turn on.

• Make sure the metal sensors on the armband are in contact with your arm.
• If the armband has not turned on within 10 minutes, lightly moisten the back of your arm.
• Press the status button.
  • If the armband beeps, it is working correctly.
  • If the battery light is flashing red, recharge the battery.
  • If the memory light is flashing red then the memory is full, upload the armband data to the Online Activity Manager.

My Ki Fit Armband is beeping while it is on my arm.

• Make sure the metal sensors on the armband are in contact with your arm. (Tightening the strap to a comfortable fit will typically fix this).
• Press the status button.
  • If the battery light is flashing red, recharge the battery. If flashing amber, recharge your battery within the next 24 hours.
  • If the memory light is flashing red, the memory is full and the armband data needs to be uploaded. If flashing amber, the armband has less than 24 hours of memory remaining and should be uploaded.
  • Reminders may have been set in the armband. To check reminders, log in to the Online Activity Manager, select the ‘Resources’ tab and click on ‘Reminders.’

When I try to upload data from the Ki Fit Armband, I get an error message.

• Make sure the cable is connected to the armband and to the USB port on the PC.
• Check that the battery or available memory is not too low by pressing the status button. The lights should be green.
• Verify the USB driver is installed on your computer. Unplug the armband, wait 10 seconds, then plug the armband back in. This will initiate the installation of the USB drivers if required.

Display Troubleshooting

My Ki Fit Display says “NOT IN SYNC”.

The armband must be "on body" (touching your skin and turned on). You can find out if the armband is on-body by pressing the status button. If the armband makes a sound, then it is on-body and recording.

If you take the armband off, the armband and display stop their communication because there is no new information to display.

If the display and the armband are separated by more than 3 feet (1m) then they may stop communicating.

• Try pressing the armband button first, then the "mode" button on the display to initiate the communication between the armband and display. Now wait a few seconds to allow the armband and display to synchronize. If the display message goes back to ‘Not In Sync,’ then repeat this process.
• Recharging the armband battery often improves armband-display communication.
• Repeatedly pressing the armband button will not help. Just press it once and let go.
• Avoid a long-press of the armband button, of 15 seconds or more. This will reboot the armband and stop communication between the armband and the display.

My Ki Fit Display says “ARMBAND NOT SET UP”.

• Log in to the Online Activity Manager, complete the initial setup and register the armband.
• Log in to the Online Activity Manager and upload the armband data.

How Do I Replace the Ki Fit Display Battery?

If the digits on the display are faded, and you can not establish a connection to the armband, then the battery may require replacing.

The display comes equipped with a replaceable CR-2032 coin cell battery. When the battery needs to be replaced, we recommend that you take the display to a jeweller or watch repairer. To replace the battery yourself:

1. Make sure you have a fresh CR-2032 coin cell battery, a size ‘0’ Phillips head screwdriver, and a soft cloth.
2. Remove the display unit from the display strap or clip. Turn the unit over onto a soft cloth, revealing the underside, and remove the four small screws attaching the metal back plate to the display.
3. Only remove the screws on the metal back plate, do not remove the screws on the edge of the display.
4. Remove the old battery.
5. Press any button on the display for 10 seconds.
6. Replace the battery with the new one, with the (+) side facing up.
7. Ensure that the o-ring gasket is properly seated in the groove to provide a watertight seal.
8. Reattach the back plate, with the text facing up. Ensure that the arrow that says up (on the inside of the metal back) points towards the top of the device.
9. Once attached, turn the unit over and press any button to wake the display.
10. Dispose of the old battery properly.

The expected life of this battery under normal use is 6-12 months. Coin cell batteries can be readily purchased from a variety of online vendors, electronic stores and supermarkets.

How Do I Reset the Ki Fit Display?

• To have the display synchronise with the last known armband:
  Press the "mode" button.
  The display will show a message asking for you to press the armband button.
• To enable the display to synchronise with a new armband:
  Press and hold "view" then also press "mode" for 3 seconds or more.
  The display will beep.
• To reset the display:
  Simultaneously press all 4 buttons, "mode" + "view" + "light" + "reset" for 5 seconds or more.
  The display firmware version will be shown and the back-light will flash.

Online Activity Manager Troubleshooting

I click on a link such as ‘HELP’ and nothing happens.

Your browser pop-up blocker may stop some parts of the Online Activity Manager from appearing in new windows.

• Some browsers will allow you to temporarily bypass pop-up blockers by holding down the control key when you click buttons and links.
• Configure any pop-up blocking software or tool bars to allow pop-ups for the Ki Fit website.

I forgot my login details.

• Your 'email' is the email address that you registered with on this site. If you’ve forgotten which email address you used, please contact Customer Services.
• If you’ve forgotten your password, enter the email address you registered with in the “password reminder” box, then click on the circular button and you will be emailed your password.

My Activity Manager has timed out and won't re-launch.

When not active, the Activity Manager window closes automatically after approximately 14 minutes. When you try to re-launch in Internet Explorer, you might sometimes see an error stating that 'Internet Explorer cannot display the webpage' with a 'Diagnose Connection Problems' button.

To launch the Activity Manager again:

• Close the window titled 'Internet Explorer cannot display the webpage'.
• Refresh the main browser window by clicking the refresh icon, or by hitting F5.
• You should then be able to launch the Activity Manager as normal.
• If you are still experiencing problems, try logging out and logging in again.

My Java software isn't being recognised.

If you already have the Sun JRE (Java software) installed on your system and it's not being recognised, please check through the following system requirements to ensure that they are all in place.

1. Check that you have the appropriate Java runtime environment (Sun or Mac versions 1.42 through 1.6) installed on your computer. If not, this can be updated at www.java.com. You must have administration rights to the computer to install or uninstall software. In some cases, Java will need to be uninstalled then reinstalled.
2. Configure any pop-up blocking software or toolbars to allow pop-ups.
3. Check that your internet settings allow cookies and java script.
4. Check that Java (Sun) is enabled under Tools > Internet Options > Advanced Tab

Please also click here for a full list of ‘Minimum System Requirements’

I want to use the new BodyMedia Activity Manager software with my Mac in 64-bit mode.

If you are a Mac OS X v10.6 (Snow Leopard) user and have been running Safari in 32-bit mode in order to enable the BodyMedia Activity Manager software to run on your system, you may want to revert back to 64-bit mode before upgrading to the new version of the software. The software has now been upgraded to support Mac OS X v10.6 (Snow Leopard) in both 32-bit and 64-bit mode.

To update your Safari settings: Uninstall your current version of the Mac Bodymedia Activity Manager software. Right-click on the Safari application in the Finder. Select the "Get Info" option in the pop-up window. Deselect the box beside 'Open in 32-bit mode' in the Safari application information pop-up. Log into Ki Fit and follow the software installation prompts.   OR Uninstall your current version of the Mac Bodymedia Activity Manager software. Go to Mac hard drive and select 'Safari' within 'applications'. Right click on Safari and select 'Get Info' option. Deselect the box marked 'Open in 32-bit mode'. Log into Ki Fit and follow the software installation prompts.

Contacting Ki Fit

Last updated: 25th January, 2010